Who We Are

Our
Mission & Values

Our Mission Statement: We exist to provide the best possible day care to enable those with dementia to live well and as independently as possible whilst providing the much needed respite for carers. In addition we will provide support, understanding, and guidance to their carer and family.

Living well with dementia is possible and with the provision of services such as day care and support, individuals are able to live at home within their communities for as long as they desire. Carers have the benefit of regular respite from their relative, thus improving the quality of their relationships at home and their own psychological well-being. Our approach to providing our service is to seek, listen and act upon the needs and experiences of people affected by dementia. We will do this by being:
  • Flexible in our approach to the changing needs in the care we are providing, catering for all types and stages of dementia
  • Innovative in our thinking to face challenges and methods of collecting and acting upon feedback
  • Respectful of each other, listening to people with dementia, carers, staff, volunteers and professionals to provide holistic care
  • Supportive of each other, working as a team to act on feedback and provide the best possible care and support for people with dementia and their carers
  • Transparent in all we do, to be open and honest in all aspects of our care and communications building our relationships on trust
Our principles:
  1. People with dementia will always come first and we will ensure they are enabled to make their own decisions where possible or representatives making decisions act in the best interests of the person with dementia at all times
  2. We will provide support and information to carers and representatives of people with dementia, but priority will be given to the person with dementia
  3. We will listen and act as necessary through reviews and evaluation to continually evolve our service
  4. We will work with other charities and organisations to benefit people with dementia
  5. Volunteers will be engaged to work alongside people with dementia to enhance the service not to replace staff
  6. Staff and volunteers will be encouraged to be innovative in their approach to people with dementia and to share their skills and expertise
  7. We will be proactive to local needs in the community whether cultural or religious differences, legislative changes or changes to services offered
  8. Every person with dementia will be encouraged to contribute to their individual care and support plan that will take into account their needs and preferences ensuring independence in maintained
  9. We will respect people’s right to privacy and dignity
  10. Our services will be publicised using different forms of media and local groups to ensure we reach all members of the community
  11. We ensure all our premises are fit for purpose and comply with the Equality Act 2010
  12. We adopt zero tolerance on all forms of abuse
  13. Personal care will be delivered in a way that ensures dignity for the person with dementia
  14. To ensure continuity of care we will work collaboratively with other health and social care professionals and any relevant professionals involved in providing care and support to the individuals
  15. We will have a simple complaints procedure and opportunities to give feedback on the service via suggestion boxes, user forums, reviews, evaluations and carer groups
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